Session Plan-SITXCCS016 Develop and manage quality customer service practices CPP Core units BSBLDR511 Develop and

Core units BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Elective Units BSBCUS501 Manage quality customer service Group A BSBPMG522 Undertake project work Group A BSBWOR501 Manage personal work priorities and professional development Group A BSBMGT502 Manage people performance Group A BSBADM502 Manage meetings Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B BSBMGT516 Facilitate continuous improvement Group A BSBFIM501 Manage budgets and financial plans Group A Additional electives BSBWHS501 Ensure a safe workplace BSBHRM513 Manage workforce planning BSBRSK501 Manage risk If you require RPL Kits with comprehensive benchmarking

Provide First Aid in an education and care setting

Units of competency SITTTSL002 Access and interpret product information SITTTSL009 Process travel-related documentation SITTTSL008 Book supplier products and services SITTTSL006 Prepare quotations If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective units CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2009 Carry out basic demolition RIICCM201E Carry out measurements and calculations CPCCSF2004 Place and fix reinforcement materials If you require RPL Kits with comprehensive benchmarking

Units of competency ICTCYS609 Evaluate threats and vulnerabilities of IoT devices ICTIOT502 Program IoT devices ICTIOT503 Design and test IoT devices and networks If you require RPL Kits with comprehensive benchmarking

Session Plan-SITXCCS016 Develop and manage quality customer service practices CPP Core units BSBLDR511 Develop andOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these