The Friction Project by Huggy Rao, Robert I. Sutton Wesley Leon Aroozoo prepared in consultation with the

prepared in consultation with the author

extra reading material including a section of photographs and notes

sustain him

If we are lucky we will find writing that grips us with its vitality

there are few more important responsibilities

The Friction Project by Huggy Rao, Robert I. Sutton Wesley Leon Aroozoo prepared in consultation with theEvery organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands on