Unit Knowledge Guide-MSS402055 Apply quality standards SCORM Core units AURACA001 Respond to

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency CUAWHS413 Incorporate anatomy principles into skill development CUADTM519 Refine professional practice as a dance teacher * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test advanced server based security ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks ICTNWK615 Design and configure desktop virtualisation ICTNWK607 Design and implement wireless network security ICTPRG502 Manage a project using software management tools ICTPMG609 Plan and direct complex ICT projects Additional electives ICTNWK527 Manage an enterprise virtual computing environment ICTNWK531 Configure an internet gateway ICTNWK535 Install an enterprise virtual computing environment ICTNWK615 Design and configure desktop virtualisation ICTPMG501 Manage ICT projects ICTSAD506 Produce a feasibility report If you require RPL Kits with comprehensive benchmarking

egg and farinaceous dishes SITHCCC012 Prepare poultry dishes SITHCCC013 Prepare seafood dishes SITHCCC014 Prepare meat dishes SITHCCC018 Prepare food to meet special dietary requirements SITHCCC019 Produce cakes

Unit Knowledge Guide-MSS402055 Apply quality standards SCORM Core units AURACA001 Respond toOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner