Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers MSS Core units BSBSUS211 Participate in

Core units BSBSUS211 Participate in sustainable work practices BSBTEC202 Use digital technologies to communicate in a work environment BSBWHS211 Contribute to the health and safety of self and others ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTICT215 Operate digital media technology packages Elective units ICTICT207 Integrate commercial computing packages

Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA019 Assist with the monitoring and modification of meals and menus according to individualised plans HLTAHA021 Assist with screening and implementation of therapeutic diets HLTAHA018 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines HLTAHA020 Support food services in menu and meal order processing If you require RPL Kits with comprehensive benchmarking

Units of competency PSPLEG001 Comply with legislation in the public sector PSPETH001 Uphold the values and principles of public service PSPPCM001 Carry out basic procurement If you require RPL Kits with comprehensive benchmarking

dips and accompaniments SITHASC024 Prepare Asian salads SITHASC025 Prepare Asian rice and noodles SITHASC027 Prepare Asian cooked dishes SITHCCC023 Use food preparation equipment SITHCCC042 Prepare food to meet special dietary requirements SITHCCC043 Work effectively as a cook SITHKOP009 Clean kitchen premises and equipment SITHKOP010 Plan and cost recipes SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXINV006 Receive

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers MSS Core units BSBSUS211 Participate inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce