Session Plan-AURSAA001 Process customer complaints in an automotive workplace Certificate IV Units of competency AHCBUS516 Develop

Units of competency AHCBUS516 Develop and review a business plan MSMENV272 Participate in environmentally sustainable work practices FBPTEC5003 Design an artisan food production facility * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS501 Ensure a safe workplace CUACMP511 Manage copyright arrangements CUADES601 Design innovative products CUADES611 Manage design realisation CUAIND512 Enhance professional practice using creative arts industry knowledge Elective units BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBSTR801 Lead innovative thinking and practice BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability CUAACD531 Refine drawing and other visual representation tools CUAACD611 Extend professional expertise with drawing and other visual representation tools BSBFIN601 Manage organisational finances BSBINS601 Manage knowledge and information BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR601 Manage innovation and continuous improvement If you require RPL Kits with comprehensive benchmarking

equipment and merchandise SIRCCPM006 Develop a pharmacy product and service range SIRCDIS002 Deliver medicines to customers outside the pharmacy If you require RPL Kits with comprehensive benchmarking

Student handbook for domestic students

trainers and assessors and industry experts

Session Plan-AURSAA001 Process customer complaints in an automotive workplace Certificate IV Units of competency AHCBUS516 DevelopOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these