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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)
A set of 52 forms for your RTO
Core units BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective units BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBWRT401 Write complex documents BSBWHS401 Implement and monitor WHS policies
Units of competency MSFFT4012 Prepare a tender submission MSS402051 Apply quality standards MSFFT4008 Interpret and use workplace information BSBCUS301 Deliver and monitor a service to customers MSFFM3011 Measure and draw site layout for manufactured furniture products If you require RPL Kits with comprehensive benchmarking
HLTAID003 Provide first aid Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking
Learning and Assessment Kit-CHCYTH024 Manage service response to young people in crisis Training And Assessment Strategy Units of competency BSBOPS404 ImplementOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
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