Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency TAEASS402 Assess

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCARB314 Implement a tree maintenance program AHCARB316 Perform pruning operations AHCARB323 Identify trees If you require RPL Kits with comprehensive benchmarking

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK606 Implement voice applications over secure wireless networks ICTNWK620 Design and implement wireless network security * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPMG409 Implement a pest management plan AHCPMG306 Determine pest control techniques AHCPMG413 Define the pest problem BSBPMG418 Apply project stakeholder engagement techniques AHCPMG412 Develop a pest management plan If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency TAEASS402 AssessOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all