Learning and Assessment Kit-CHCSS00105 Palliative Approach Skill Set SHB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency HLTAHA024 Work within a community rehabilitation environment HLTAHA004 Support client independence and community participation * We can develop additional elective units that are not listed on request (Please contact us for further information)

teaching plans and lesson plans

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2204 Follow fire prevention procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care HLTAID003 Provide first aid Elective units AHCWRK201 Observe and report on weather PUAEQU001 Prepare

Units of competency ICPPRN3840 Set up and produce basic digital print ICPPRN3900 Generate proofs for digital production ICPPRN284 Use colour management systems ICPPRN3890 Manage digital files ICPPRN2850 Use digital workflow * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCSS00105 Palliative Approach Skill Set SHB aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to