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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid FWPHAR3229 Operate single grip harvester If you require RPL Kits with comprehensive benchmarking
Units of competency AHCBUS516 Develop and review a business plan MSMENV272 Participate in environmentally sustainable work practices FBPTEC5003 Design an artisan food production facility If you require RPL Kits with comprehensive benchmarking
verify and troubleshoot WAN links and IP services ICTPMG505 Manage ICT projects ICTTEN519 Design network building projects If you require RPL Kits with comprehensive benchmarking
Units of competency FNSSUP412 Determine impact of social security entitlements on retirement income FNSSUP410 Establish and administer retirement income streams FNSSUP414 Develop and apply knowledge of aged care FNSSUP409 Provide specialist retirement income stream information to clients FNSSUP413 Apply knowledge of retirement planning issues when dealing with clients FNSSUP411 Terminate retirement income streams If you require RPL Kits with comprehensive benchmarking
Assessment Kit-HLTPAT005 Collect specimens for drugs of abuse testing BSB aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
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