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Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients
Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6201 Manage community engagement BSBINN601 Lead and manage organisational change FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)
Detailed assessor guides
high elements SISOPLN004 Identify hazards
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
SCORM Compliant Package-RIICCM208E Carry out basic levelling Diploma Core units BSBINM401 Implement workplace* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.