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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
evaluation and reporting program BSBFIN501 Manage budgets and financial plans BSBOPS601 Develop and implement business plans PSPPCY010 Manage policy implementation If you require RPL Kits with comprehensive benchmarking
Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies
Core units AURTTA121 Diagnose complex system faults Elective Units AURTTL111 Diagnose complex faults in CNG fuel systems AURTTL112 Diagnose complex faults in LNG fuel systems AURTTL113 Diagnose complex faults in LPG fuel systems AURTTR101 Diagnose complex faults in engine management systems AURMTQ101 Analyse and repair faults in performance driveline systems AURMTF002 Analyse and repair performance fuel injection systems AURETR137 Diagnose complex faults in light vehicle safety systems AURLTD109 Diagnose complex faults in light vehicle steering and suspension systems AURLTX104 Diagnose complex faults in light vehicle automatic transmission and driveline systems If you require RPL Kits with comprehensive benchmarking
Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
SCORM Compliant Package-BSBMKG507 Interpret market trends and developments NUR Units of competency SITXCCS007 Enhance* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.