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BS EN 1011-8:2004 supersedes BS 4570:1985 which is now withdrawn
What is this standard about
This European standard is used in conjunction with BS EN 1363-1
Most of the requirements affect the suppliers of materials to garment manufacturers
General energy efficiency measures
Postal services. Quality of service. Measurement of complaints and redress procedures Ingestion-build-47553 BS EN 1011-8:2004 supersedes BSBS EN 14012: 2003 specifies requirements for the measurement of complaints and redress procedures related to the domestic and international postal service. It defines various types of complaints and for each of them establishes a methodology for measuring response rates for their acknowledgement, processing and resolution by the service provider. It also specifies the requirements for the complaints management system to be set up by the service
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