Assessment Kit-CHCSS00073 Case Management Skill Set PMA aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Core units CPCCCM1012A Work effectively and sustainably in the construction industry CPCCCM1013A Plan and organise work CPCCCM1014A Conduct workplace communication CPCCCM2001A Read and interpret plans and specifications CPCCCM2005B Use construction tools and equipment CPCCWHS1001 Prepare to work safely in the construction industry CPCCOHS2001A Apply OHS requirements

locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM207E Spread and compact materials manually RIICOM201E Communicate in the workplace RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units CPCCCM2007 Use explosive power tools RIICCM208E Carry out basic levelling CPCCWHS2001 Apply WHS requirements

high elements SISOCHC002 Set up and supervise challenge course sessions

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid FWPHAR3204 Operate split flail and wood chipper fed by mobile machine * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CHCSS00073 Case Management Skill Set PMA aggressive or abusive customers SIRXECM002Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of