Learning and Assessment Kit-AHCWRK208 Provide information on products and services BSB Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTWHS006 Manage personal stressors in the work environment CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care If you require RPL Kits with comprehensive benchmarking

Units of competency ICTSUS502 Install and test virtual infrastructure BSBSUS501 Develop workplace policy and procedures for sustainability ICTSUS404 Install thin client applications for power over ethernet * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCSP2001 Handle solid plastering materials CPCCSP2002 Use solid plastering tools and equipment CPCCSP2003 Prepare surfaces for plastering CPCCSP3001 Apply float and render to straight and curved surfaces CPCCSP3002 Apply set coats CPCCSP3003 Apply trowelled texture coat finishes CPCCSP3004 Restore and renovate solid plasterwork CPCCWHS2001 Apply WHS requirements

Embed the LLND process into pre-enrolment

Learning and Assessment Kit-AHCWRK208 Provide information on products and services BSB Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to