Unit Knowledge Guide-FNSCUS504 Manage premium customer relationships DEF Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately BSBWOR301 Organise personal work priorities and development Elective units CHCCCS020 Respond effectively to behaviours of concern CHCCCS026 Transport individuals HLTAIN001 Assist with nursing care in an acute care environment CHCAGE001 Facilitate the empowerment of older people CHCAGE005 Provide support to people living with dementia CHCCCS015 Provide individualised support CHCDIS007 Facilitate the empowerment of people with disability CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

selection and induction of staff BSBHRM506 Manage recruitment

selection and induction of staff TAEDEL301 Provide work skill instruction AHCBUS511 Manage enterprise staff requirements AHCWRK403 Supervise work routines and staff performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

replace and assemble electrical components and equipment MSMENV272 Participate in environmentally sustainable work practices UEENEEE101A Apply Occupational Health and Safety regulations

develop and evaluate health promotion and community development programs HLTAHW026 Provide information and strategies in sexual health for men HLTPOP014 Assess readiness for and effect behaviour change * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-FNSCUS504 Manage premium customer relationships DEF Core units CHCCOM005 Communicate andOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner